A Nepali family living in the Hayes and Harlington area of west London has described a frightening robbery in which three intruders allegedly entered their home, threatened relatives and attacked a couple before escaping with valuables.

The incident is said to have happened at around 10:30pm on Thursday. The homeowner, identified only by his surname, Neupane, said both he and his wife required hospital treatment.

A family at home when intruders entered

In Neupane’s account, the three people entered through a rear window and first confronted two women in a downstairs room. He said they threatened to kill them if they made a noise and smashed their mobile phones.

The intruders then reportedly searched the room of his father, who had recently arrived from Nepal. His father was asleep and, according to the account, did not immediately realise what was happening.

They subsequently entered the couple’s upstairs bedroom through a door that was closed but unlocked. Neupane said they demanded gold and cash while threatening the couple.

Couple injured during the confrontation

The homeowner said he shouted that his sons were in the house in an attempt to frighten the intruders away. His sons had, however, left with friends around ten minutes earlier.

When he tried to resist, one of the intruders allegedly produced a knife. Neupane reported injuries to his face and other parts of his body during the confrontation. He said his wife was also attacked and suffered a broken arm.

He described shouting for help through an open window, prompting neighbours to contact police. The intruders reportedly escaped with jewellery, cash and other valuables before officers arrived.

Hospital treatment and unanswered questions

Neupane said police and an ambulance arrived around five minutes after the intruders had fled. The couple were taken to hospital for treatment.

Neupane said officers took details and told him they would investigate. He said he had received no further information three days after the incident. No official police account was available to UKMandu at the time of publication, so the circumstances described here remain based on the family’s account.

A call to put family safety first

The homeowner described his family as physically and emotionally shaken. He urged community members to secure doors and windows, avoid keeping large amounts of cash or valuables at home, and be cautious about displaying jewellery and wealth.

His strongest message was that protecting lives matters more than protecting possessions. Reflecting on the confrontation, he said personal and family safety should come first when faced with armed intruders.